30 Day Exchange Policy
We perform exchanges on regular and sale price merchandise (excluding Final Sale) for up to 30 days from the shipping date from customers within the United States. We no longer process exchanges for International customers. Items received from international customers are processed as returns. We request our international customers place a new order for the items required. No exchanges are processed outside of the 30-day window.
Items must be returned in new and unworn condition (free of odor, cosmetics, markings etc.) We know that undergarment are personal. We therefore take extra care to inspect and test all returned items to insure they are in brand new condition before returning anything to our inventory. We will not process an exchange for an item that fails to meet this criteria.
We recommend that you try on your purchased item over clean underwear to check for fit and size.
To send an item back for exchange, pack the item(s) in an envelope or box (usually provided by carriers) and mail the item(s) back to us with the completed Return/Exchange form. You can view and download the exchange form by clicking here; or print a copy of the order or shipping confirmation that was sent to your email address. Please send your item(s) back via prepaid service. We do not pay for return postage. Returns are to be mailed to the following address:
Simple Solutions, Inc.
7051 SW 47 Street
Miami, Fl 33155
On the Return/Exchange form, tell us how we can correct your purchase and we will exchange it and send the replacement back to you free of shipping charges within the United States on the first occurrence. Subsequent exchanges are charged a $5.00 fee.
If the replacement items requested on the Return/Exchange form are of greater value than the original purchase:
If the payment was made with a credit card, the original method of payment is charged for the difference.
If Paypal was used as the original method of payment, a Paypal bill will be sent to you for payment. The exchange process will begin upon receipt of your Paypal payment for this price difference.
If you paid with a check or money order, you can send in the funds using the same form of payment method along with your item for exchange.
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