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Returns Policy

 

30 Days Return Policy

 

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise within 30 days from the shipping date. Any merchandise received outside of the 30 day return window will not be processed.

 

We do not perform exchanges for international purchases. Items received from international customers are processed for refund.  Please place a new order for the items you wish.

 

We only accept returns from our eCommerce website. Merchandise purchased from other retailers must be returned to the original place of purchase.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. It should be free of odor, cosmetic stains and markings. Used merchandise cannot be returned.
Final Sale items are not eligible for a refund, exchange or credit.


To return an item, pack the item in an envelope or box (usually provided by carriers) and mail that item back to us with the completed Return/Exchange form.You can view and download the form by clicking here; or print a copy of the order or shipping confirmation that was sent to your email address. Returns are to be mailed to the following address:


Attn: Returns
Simple Solutions, Inc.
7051 SW 47 Street
Miami, Fl 33155

 

Shipping charges for returns must be prepaid and are nonrefundable. We cannot accept C.O.D. deliveries. We recommend you return the package using a traceable shipping method. This will provide recourse should something happen to your package. We do not accept responsibility for packages we do not receive. Please keep the tracking details for your records.

Upon receipt and inspection of your items, you will be refunded in the form of your original method of payment and will include any taxes paid. Refunds to your credit card may take up to one billing cycle to appear on your credit card statement. Shipping charges paid at time of purchase are nonrefundable. If a shipment is refused upon arrival, any shipping fees assessed by the carrier to return the item to us will be deducted from the amount refunded.

 

If your order was paid for with a gift card, your return will be refunded in the form of a merchandise credit. The merchandise credit will be sent to you in the form of a gift card via email.

If a gift card is used in combination with a personal credit card for a purchase, and the item(s) are returned, a merchandise credit in the amount equal to the purchase made with the gift card will always be refunded back to the gift card, followed by a refund to the personal credit card for any remaining balance.

Allow 7-14 business days to process your return. Allow 3 business days for the refund to post to the account once it has been completed. Allow 72 hours for the credit to appear on your statement.


If your purchase qualified for free shipping, and the cost of your returned merchandise dropped the net purchase amount to under $75.00, your refund will be reduced by the amount of shipping charges applicable to the original purchase amount.

 

 

 

 

 
 
Return Policy
Exchange Policy
Return/Exchange Form
 
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